Shipping policy

 

Shipping & Refunds

When will my order be delivered?

Orders typically arrive within 2–7 business days after your order is placed. All shipments are sent via regular ground FedEx/UPS unless noted on our website or by email. At this time, we’re only able to offer ground shipping. We are not able to expedite shipping.

Backorder Update - Strawberry Elderflower and Wild Raspberry

Strawberry Elderflower and Wild Raspberry are temporarily out of stock and expected to ship in early November. If your order includes either of these flavors, any in‑stock items will ship first, and the remaining flavors will ship as soon as they’re available.

Our Try Them All Bundle includes three flavors that are in stock now and two flavors that are temporarily out of stock. The in‑stock flavors will ship right away, and Strawberry Elderflower and Wild Raspberry will ship in early November once they’re restocked.

If you have any questions, please email us at hello@goodidea.us.

How do I track my order?

We'll email you a tracking number as soon as your order has shipped (if you provided an email address with your order). If you have any questions about the status of your order, please email us at hello@goodidea.us.

What if my package didn't arrive?

Please email us at hello@goodidea.us. We'll do our best to work with the carrier to resolve the issue, but please note we are not responsible for errors in the order or the address provided that result in our shipping company not being able to deliver the order.

Can I get free shipping?

We currently offer free shipping to continental US addresses and Canada when you spend $50 or more. At this time, we are not able to process orders shipping to Puerto Rico or anywhere outside of the US (including APO/FPO addresses).

Can I ship products to multiple addresses?

Yes, but you will need to place a separate order for each location.

What do I do if I want to cancel or modify my order?

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you need to cancel or modify your order, please contact hello@goodidea.us within 24 hours of placing your order and we'll do our best to accommodate your request.