Shipping & Refunds
When will my order be delivered?
Orders will arrive within 2-7 business days after your order is placed via regular ground Fedex/USPS,
unless we inform you otherwise on our website or by email. at this time, all shipments will be shipped
via ground shipping. we are not able to expedite shipping.
How do I track my order?
We'll email you a tracking number as soon as your order has shipped (if you provided an email address
with your order). if you have any questions about the status of your order, please email us at
What if my package didn't arrive?
Please email us at firstname.lastname@example.org. We'll do our best to work with the carrier to resolve the issue, but
please note we are not responsible for errors in the order or the address provided which result in our
shipping company not being able to deliver the order.
Can I get free shipping?
We currently offer free shipping to continental US addresses and Canada when you spend $50 or more or
have a monthly auto-ship subscription. At this time we are not able to process sparkling water orders
shipping to puerto rico or anywhere outside of the US (including APO/FPO addresses).
Can I ship products to multiple addresses?
Yes, but you will need to place a separate order for each location.
What do I do if I want to cancel or modify my order?
We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or
cancel it. If you need to cancel or modify your order, please contact email@example.com within 24 hours of
placing your order and we'll do our best to accommodate your request.For subscription orders, please visit
our our FAQ Page.
Damages & Refunds
What do I do if my shipment arrives damaged?
Please email us at firstname.lastname@example.org with a photo of the damage, showing the cans are unusable, and we will
ship you replacement product free of charge.
How can do I contact Good Idea?
You can contact us by using any of the following info you can find in our customer care page:
1. fill out a contact form on our site
2. email us at: email@example.com
3. call us at +1-855-346-6348